In view of improving government processes, the City Internal Audit Services Department in collaboration with all department heads administered a meeting last January 14, 2021, at the Penthouse Function Hall, 3rd Floor, City Hall, Gingoog City. The team, CIASD, successfully gathered reliable feedback of the existing operations and doable courses of action in addressing concerns relative to more seamless government service.  In addition, Ms. Niema Marie B. Remegoso, head of internal audit, revisited and introduced the use of new forms compliant to the Government Accounting Manual.